Reservation Agent

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Reporting To: Reservation Supervisor

Description

The job of Reservations Agent is executed satisfactorily when:

• Kempinski Reservation standards are implemented and complied to.
• All relevant data is entered and maintained in the systems in a timely and accurate manner.
• Data is reviewed on an ongoing basis.

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programmes for Reservations department.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

Expertise

• Opera central systems knowledge
• Knowledge of either Fidelio V6 or Opera PMS is imperative

Competencies: Include the skills the candidate must have to fill this position:

• Detail orientated
• Good communicator
• Good listening skills
• Demonstrate energy and enthusiasm
• Ability to investigate systems malfunctions or user-input errors
• Ability to work under pressure
• English – excellent oral and written skills

Technical Competencies

• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.

Discover a career crafted by you.