Hospitality · Full-time
Recruitment agency · The HR GameGuest Relations Agent
Employer not disclosed by The HR Game
CairoNot stated · Not statedDeadline not published by employerChecked 2 Nov 2026
About this role
Role overview
🚨 We’re Hiring | Guest Relations Agent
We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to be the main point of contact for our guests and ensure a smooth, personalized, and memorable experience throughout their stay.
🎯 About the Role
As a Guest Relations Agent , you will manage guest communication from booking to post-stay, support booking conversion, handle guest requests and issues, identify upselling opportunities, and coordinate closely with Operations to ensure a seamless guest experience.
🔑 Key Responsibilities
- Handle all guest communication across different channels with fast, friendly, and professional responses.
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- Follow up with guest inquiries and support booking conversion by addressing questions and concerns.
- Identify and maximize upselling opportunities while keeping the guest experience the priority.
- Coordinate guest and reservation details with the Operations team to ensure smooth check-ins and well-prepared units.
- Handle guest issues and follow up with Operations to ensure quick and effective resolution .
- Support direct bookings and payment coordination while keeping all information updated in the system.
- Follow up after checkout, monitor guest reviews and feedback , and report any issues when needed.
- Ensure all guest interactions, promises, bookings, and upsells are accurately logged in the system .
- Follow company policies and escalate sensitive or high-risk situations when required.
👤 What We’re Looking For
- Previous experience in Guest Relations, Hospitality, Customer Service, or a similar role .
- Strong communication and interpersonal skills .
- Good English communication skills , written and verbal.
- Customer-focused, friendly, and professional attitude.
- Strong problem-solving and follow-up skills .
- Good attention to detail and organizational skills.
- Ability to work in a fast-paced environment .
- Previous experience in sales or upselling is a plus.
- Previous experience in Guest Relations, Customer Service, Hospitality, or a similar role .
- Good English communication skills .
- Excellent communication and problem-solving skills.
- Customer-focused and friendly personality.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment .
- Previous experience in upselling or sales is a plus.