Customer Care Delegate

Limitless Care is looking for a Customer Care Delegate to join our team and ensuring our customers' needs are met with exceptional speed and accuracy.

You will represent Limitless Care, ensuring our customers' needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community.

• Inquiry Management: Handle daily customer interactions across multiple channels (Phone, Email, Chat) with a focus on First Contact Resolution.
• Problem Diagnosis: Analyze customer issues to identify root causes and provide tailored solutions.
• Data Entry: Update and maintain accurate customer records and interaction logs in the CRM.
• Standard Escalations: Recognize when an issue falls outside of standard policy and escalate it to the appropriate department.
• Product Knowledge: Maintain up-to-date knowledge of all company products, services, and promotions.
• Fresh graduates or at least 1 year of experience at TPA
• Exceptional communication skills with an empathetic "customer-first" mindset.
• Ability to work accurately under pressure in a fast-paced environment.
• Strong organizational skills and experience with CRM tools.
• A proactive approach to problem-solving